Ordering
Shipping
Returns & Exchanges
Care Porcelain
Care Glass
Retail
Services
Returns & Exchanges
Care Porcelain
Care Glass
Retail
Services
(1) How can I place an order?
(2) Do I need to create an account to order?
(3) What payment methods do you accept?
(4) Can I modify or cancel my order after placing it?
(5) What should I do if I receive a damaged or incorrect item?
(6) How long does shipping take?
(7) Can I track my order?
(8) Do you ship internationally?
(9) What are the shipping charges?
(10) How do I make a return?
(11) What is the return policy for items purchased online?
(12) How can I revoke my purchase?
(13) Why is Hering Berlin porcelain special?
(14) Can Hering Berlin porcelain be cleaned in the dishwasher?
(15) How do you remove stubborn stains from food, lipstick or spices?
(16) Can the glaze scratch?
(17) What to do with metal abrasion on bisque porcelain?
(18) Is Hering Berlin porcelain ovenproof?
(19) Can Hering Berlin porcelain go in the microwave?
(20) Can Hering Berlin porcelain be stored in the refrigerator?
(21) How fragile is the bisque porcelain?
(22) How do I clean and care the precious metal decors?
(23) Are the glasses dishwasher-safe?
(24) What should I bear in mind when loading the dishwasher?
(25) Do I need to change the settings on my dishwasher?
(26) What should I know about hand washing and drying glasses?
(27) Where are your stores located?
(28) What are you opening hours at the Showroom?
(29) Do you offer restoration, replacement or redesign of historic pieces and heirlooms?
